Service Disruption Due to Fiber Installation? Who To Call

Town of Hillsborough | Fiber Contractors Working in Rights of Way (hillsboroughnc.gov)

As you have probably noticed, contractors are doing work in the Becketts Ridge community and around Hillsborough. This article provides more detail on the work. One important bit of information is who to call if you have any current service interruptions. Excerpted from the article:

Google Fiber concerns or damages 

  • Google Support/Construction Phone Line ― 877-454-6959, Option 3 
  • Google Support Website ― fiber.google.com/support 

Lumos Fiber concerns or damages 

Director of Market Development Andrew Stevenson: 

Service questions 

Use these contacts if you have questions about new service or want to report problems with existing service: 

  • AT&T ― 866-861-6075 
  • Brightspeed ― 833-692-7773 
  • Lumos ― 855-465-8667 
  • Google ― 866-777-7550 
  • Spectrum ― 855-366-7132 

Hillsborough residents and property owners who are interested in learning more about fiber deployment in the area may contact Hillsborough Civil Engineering Technician Tyler Freeman by email